Cancellation Policies

Please Note

  • All reservations have a two night minimum

  • Rates are subject to change without notice; once you book, rates are firm for that stay

  • Rates are subject to 13% HST.

  • Guests are considered any person two (2) years of age and olders.  Children under 2 years old  stay at no charge.

  • All boat renters require a full Canadian Boating Proof of Competency card (https://www.boatsmartexam.com/ca/ , etc.) before a boat can be rented; anyone who is planning to drive a rental boat must be registered on the Rental Agreement and have the required PoCC.

  • Boat rentals are from 8am on the date of first rental, until 7pm on the evening of the last day of rental.  Boats cannot be on the water after sundown (approx. 7pm) on any night, under any circumstances.

  • Boat rentals do not include gas and can be purchased at the Lodge.

Policies & Procedures

  • Check in time is 3:00pm.

  • Check out time is 10:00am.

The West Arm Lodge and Restaurant will not be held liable or responsible for loss of recreation opportunities due to weather, power failure or any other circumstances beyond our control.

Pet Policies

  • There is a one-time surcharge of $30/pet/week.

  • Maximum 2 pets allowed per occupancy.

  • The guest is solely responsible for any damage caused by their pets.

  • Pets must be on a leash at all times unless swimming.

  • You must pick up after your pet at all times.

  • Excessive barking will not be tolerated and if it continues you may be asked to leave with no refunds.

Deposits/Payments

  • All rates are in Canadian Dollars and subject to applicable taxes. At time of reservation full payment is required. For all reservations our Terms and Conditions / Cancellation Policy applies.

  • Reservation accommodation is guaranteed upon receipt and acceptance of the required full payment by Visa or Mastercard or PayPal (online only).

  • Payments will be debited from guest accounts on the confirmed departure date for any additional items purchased, when final check-out balance is calculated.

  • A  security/damage pre-authorization of $500 for each cottage and/or boat will be required by valid Visa or MasterCard at check-in. Should a cottage/boat/property be left in excessively dirty or damaged condition additional funds will be due.  Upon check-out and once our staff has inspected the cottage/boat/property and it is found in acceptable condition, this pre-authorization is released.

Payment

  • We accept, Visa, MasterCard, Interac (in-person only), PayPal (online only) or cash as methods of payment for any outstanding balances.  Reservations cannot be made by debit card or cash, unless done in person here at the Lodge.

 

Cancellation Policy - IMPORTANT

Cancellation

  • Payments will be refunded or credited to a future stay if a request for cancellation is made more than 60 days in advance of the arrival date, less an $85 plus tax administration fee to cover processing charges.

  • If a request for cancellation is made less than 60 days in advance of the arrival date, but more than 30 days, a 50% refund of the total charged will be refunded, less a $85 plus tax administration fee to cover processing charges.

  • For cancellations requested within 30 days of your reservation date, all charges for the full duration and amount of your reservation are non-refundable.